Returns policy

1. Delivery

• We ship orders by Nova Poshta or Ukrposhta all over Ukraine.
• If you asked for a call back when ordering, we will confirm the order by phone.
• Delivery is included in the price. We ship every working day; delivery time depends on the carrier’s schedule.

2. Payment

• Cash on delivery when collecting the parcel at the carrier’s branch.
• Online card payment via LiqPay when placing the order.

3. Checking the goods on receipt

Please inspect the parcel at the carrier’s branch: check that the packaging is intact and the quantity is correct. If the packaging is damaged or the goods do not match the order, have a damage report drawn up on the spot and let us know right away — we will send new goods or resolve the situation individually.

4. Quality guarantee

We make the litter ourselves and stand behind its quality. If you received defective goods (damaged packaging, a manufacturing defect), we will replace them or refund your money.

5. Returning goods of proper quality

• Goods can be returned within 14 days of receipt.
• Returns are accepted if the packaging is unopened, the goods are unused and have kept their consumer properties.
• Litter is a hygiene product, so opened packaging cannot be returned.
• The buyer pays the shipping costs for returning goods of proper quality.

6. Refunds

After receiving and checking the returned goods, we refund the money to the account or card you specify within 7 working days. For cash-on-delivery orders, the money is refunded by the carrier or by transfer as agreed.

7. How to make a return

• Call us: +38 (097) 058-23-25 or email info@cleankitty.com.ua.
• Give the order number and the reason for the return.
• We will agree on a convenient way to return the goods and send instructions.

8. Exchange and returns for wholesale partners

For pet stores, chains and distributors, return and exchange terms are set by the supply agreement. For wholesale enquiries, please use the form on the “Partnership” page.